Instant messaging works much like a phone call or mobile text. As a matter of fact, the introduction of multimedia and file sharing increased its value in the professional world. As a result, it allows them to become more efficient with communications rather than using e-mail.
IM software works like a mobile text or instant email. However, each message you send communicates in real time. Moreover, users can answer messages immediately or return later.
The introduction of multimedia and file sharing increased its value in the professional world. For example, it allows them to become more efficient with communications rather than using e-mail. Finally, more people choose to use instant messaging over phone calls as they are more direct.